Shipping & Return Policies

SHIPPING POLICY

Fresh live flowers are shipped overnight to ensure freshness. Please remember, that your flowers have just ran a marathon and will arrive "parched" and "sleepy" looking. Give them a good angled cut 1-2 inches from the bottom of the stem and hydrate them immediately and let them drink for at least 3 hours. Please contact us within 12 hours of arrival of delivery if you have any concerns.  Do not wait to open your box.

Non perishable goods (hardwoods) like containers and other floral supplies will arrive 1-2 weeks before your event to the same address provided for the fresh flower delivery unless specified. Do not wait to open your box and check things over. If you are missing any items or would like to report breakage, please contact us within 24 hours of receiving your delivery and email us any concerns with attached pictures. We will do our best to make things perfect.

SUBSTITUTION POLICY

Mother Nature and Global Warming often have their own ideas. We will do our best to deliver the flowers you have ordered; just like any other florist; however, occasionally we may need to make some substitutions at the last minute. We will do our best to make a close match to the feel and colors of your event and will try our best to contact you; however we may substitute these items without verbal consent, based upon time frame.

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Contact us at info@projectfleur.com

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